I’ve just finished reading Ann Mei Chang’s book “Lean Impact”. Many lessons for those of us leading or supporting service provision in social and human services. And a thought provoking read.
So many challenges for not-for-profit and human services providers at the moment. Significant executive energy is directed to service system reform, Royal Commissions, and pressures around financial sustainability (to mention just a few).
With all this, where do customer outcomes sit on our strategic agenda and KPI dashboard? Our organisational and strategic drive for #outcomes and #impact may well be less-than “relentless”.
Those three words spoke to me, as a motivator, and call to action. “Relentlessly seek impact” should be written at the top of our regular management and executive meeting agendas. #lean