Services and programs are built around the delivery of outcomes. The assessment of outcome attainment should be an important function for any service delivery organisation.
Well executed, evaluations are designed to inform decision making at the policy and operational levels. An outcomes evaluation is concerned with effectiveness and identifying those outcomes that can be attributed to the project, program and/or services.
The key to using the results of an outcome evaluation is understanding what the project/program was designed to produce, how it was intended to produce those outcomes (the program logic model), and how well the program was implemented.
Opportunities exist to utilise evaluation technique to assess the performance of NGO and private sector services and pilots.
Disability Royal Commission
In February 2019 the Prime Minister announced the Government’s intent order royal commission into abuse of people with a disability. Participation in the Royal Commission will require a significant amount of work for disability providers, particularly if the data requirements of the Aged Care Royal Commission are replicated.
Providers will need to have completed significant analysis of both incident and complaints data to be able to identify and report occasions of abuse and sub-standard care (in a way that is consistent and defendable). As a sector, investment in systems of this nature has typically been low (in comparison to the aged care and health sectors), and considerable planning and resource will be required to minimise risks for management and the Board.
Our experience in the Aged Care Royal Commission will provide invaluable insights for NDIS providers.
NDIS margin analysis
Activity based costing
Business case development
Activity based management
Activity based management involves analysis of costs drivers in service delivery and to make management decisions to change and improve these performance.
Implementing requires a high level of understanding of both activity and costs, which results in a better understanding for key cost drivers and the financial margins being achieved but different segments of the business.
Darren has extensive experience in activity based costing and management. He has developed cost models, classification systems, and delivered education and training programs on this topic in projects and to audiences at a national, state, and local level.
SIL quoting tool development
Supported Independent Living (SIL) Quoting is currently a key component of the NDIS planning processes.
Getting the financial quote right, appropriately linked to the Roster of Care, is fundamental to NDIS Provider financial sustainability.
Further, developing a near-automated and efficient process providing the necessary outputs for the SIL quote will reduce the administrative burden of the NDIS.
A standardised SIL quoting tool also ensures consistency in approach and ensures appropriate margins and returns on capital are always embedded in SIL plans.
We have developed SIL Quoting Tools and can assist you to develop interactive tools for your disability organisation
NDIS Quality Reviews
Stakeholder engagement and surveys
Qualitative research projects
NDIS Standards gap analysis
NDIS Providers delivering complex supports must get third-party quality assurance certification (by an approved quality auditor) against the NDIS Practice Standards.
We can assist you in preparing for this process. The best way to prepare for this is through a facilitated Gap Analysis and the development of a plan to ensure compliance is achieved.
We recommend a mixed-methods review involving: document reviews, site visits, and performance assessment through observation and consultation with participants, staff, carers, and families.
SA and NSW are already subject to these requirements. Other states and territories (excluding WA) commence 1 July 2019.
Understanding demand, service availability and support integration is an important consideration in product and service planning.
Sector scoping and service mapping exercises are an effective means to understand the capability and capacity services in a given geographic area.
While data is important to understanding demand, an exploration of qualitative aspect in relation to service integration is critical, allowing exploration of models of care, referral pathways, gaps, enablers, barriers and system failings.
Stakeholder consultation is key to ensure market participant perspectives are comprehensively explored. Techniques deployed would include: conducting a range of consultations at a service system level; online surveys of identified providers; and conducting regional focus groups.