Health Q Consulting were engaged by Uniting WA to undertake a comprehensive review of its National Disability Insurance Scheme (NDIS) services, with a focus on long‑term sustainability, service effectiveness, and future strategic direction.
Uniting WA is a not-for-profit organisation delivering disability supports across metropolitan Perth and the Great Southern region, including Supported Independent Living (SIL), Community Access, and Positive Behaviour Support. The review was designed to inform decision-making about Uniting WA’s ongoing participation in the NDIS, ensuring services remain financially viable, are of a high quality, aligned to organisational values, and responsive to a rapidly evolving sector.
HealthQ applied a structured, evidence-based methodology to deliver a robust and practical review.
Our approach combined rigorous analytics with organisational engagement to generate insights grounded in both data and operational experience.
We implemented a mixed-methods framework that integrated:
This approach was delivered across three stage, framework development, current state analysis, and recommendation, ensuring alignment at key milestones and validation of findings throughout the project.
HealthQ applied a structured assessment framework focused on strategy, client and market positioning, financial sustainability, and workforce capability. This ensured the review not only assessed current performance, but also identified practical pathways for strengthening long-term sustainability.
The review provided Uniting WA with a clear, evidence-based understanding of the performance and sustainability of its NDIS services, alongside a practical pathway to strengthen future delivery.
HealthQ’s work supported the organisation to:
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I want to express my thanks and appreciation to you for the work you undertook with Uniting WA. Your approach was respectful and sensitive to the team in particular, resulting in a report and recommendations for which we have buy-in.
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